Refund Policy

1. Digital Products Policy

At Umesh Sensei Online Academy, we are committed to providing high-quality Japanese language education for JLPT and SSW preparations. Since our products (Video Courses, Mock Tests, and Flashcards) are strictly digital and immediately accessible upon purchase, we generally do not offer refunds once a purchase is completed.

Exceptions for Refund

• Accidental Duplicate Purchase: If you accidentally purchase the same course or package twice, we will refund the duplicate transaction.
• Technical Issues: If a severe technical issue on our website prevents you from accessing the purchased content, and our support team cannot resolve it within 48 hours, you are eligible for a full refund.

Non-Refundable Cases

• You have already accessed, viewed, or downloaded the course materials, flashcards, or mock tests.
• You simply changed your mind after purchasing.
• You failed to pass the JLPT or SSW exam (Our materials are for preparation, not a guarantee of passing).